CHRISTMAS FAQ'S

We offer two delivery services via Royal Mail. You can select your preferred method at checkout.

UK Standard costs £5.95 (unless you spend £85 or more, in which case delivery is free*) and UK Express costs £8.95.

The cut-off time for placing an order with UK Express delivery is 12pm on a standard weekday (excluding weekends or Bank Holidays), after this time your order will be dispatched on the next working day.

It’s not currently possible for you to collect your order from a Busby & Fox store.

*This may change from time to time in line with ad hoc promotions.

Orders placed with the UK Standard are sent using the Royal Mail Tracked 48 service and usually arrive within three working days.

UK Express deliveries are sent using the Royal Mail Tracked Express service and aim to arrive one working days after you've placed your order provided you order before midday, Monday to Friday. Orders placed after 12pm on weekday – or on a Saturday, Sunday or Bank Holiday – will be dispatched the following working day, so should be delivered on the second or third working day after the order is placed. Please note that our express service is not a guaranteed next day delivery service.

Please note all advertised delivery times are for guidance only. During busy periods of the year (in particular peak Christmas shopping periods) Royal Mail services may be subjects to delays beyond our control. Due to Royal Mail industrial action, there may also be additional delays outside of our control.

All orders placed before the last order dates should arrive before Christmas, however there may be unforeseen postal delays outside of our control. To guarantee you have yours items for a specific date, we recommend ordering as soon as possible.

If you need your order urgently we recommend using our UK Express service at checkout as these orders will be dispatched first using our quickest delivery service.

UK Standard:
Midnight, Wednesday 18th December

UK Express:
11am, Friday 20th December

Orders received after these cut-off times will be dispatched as soon as possible but Royal Mail advises they may not arrive before Christmas. Our delivery times are an estimate so we always recommend ordering as early as possible.

Please note that no orders will be dispatched between 24th-26th December.
Normal delivery times will resume on January 2nd.

If you order hasn't arrived within the anticipated timeframe, you can use the tracking code provided in your dispatch confirmation email to check Royal Mail for live updates or arrange a redelivery if required. If you need further help, please drop us a line at hello@busbyandfox.com and include your name and order reference number in the message.

Please be aware that during busy times of year (in particular the peak Christmas shopping period), Royal Mail services may be subject to delays beyond our control.

Orders are hand-wrapped in tissue paper (100% recyclable and made using a high recycled, chlorine-free pulp), packed inside a brown paper mailing bag or brown cardboard box (both 100% recyclable) and sealed with branded masking tape.

Our tissue paper, mailing bags and cardboard boxes as well as our branded tape can all be recycled.

If you are ordering delicate or breakable items, your order may also include extra packaging inside the mailing bag to keep these items safe.

Gift wrap is unavailable at this time.

Orders are dispatched with a packing list which states the delivery name and address, the billing name and address, and the name and size/colour of the products included in the order. This packing list does not include any price information, however items will be sent with price tags attached.

If you’re shopping for someone else, your name and address will appear under the billing details (which means it’s nice and easy for them to determine who the gift is from) and your recipient’s name and address will appear under the delivery details.

Kingsbridge
Monday to Saturday: 9.30am - 5.30pm

Salcombe
Monday to Saturday: 9.30am - 5.30pm

Totnes
Monday to Saturday: 9.30am - 5.30pm

Truro
Monday to Saturday: 9.30am - 5.30pm

Exeter
Monday to Saturday: 9.30am - 5.30pm
Sunday: 11am - 4pm

Henley
Monday to Saturday: 9.30am - 5.30pm
Sunday: 11am - 4pm

Marlborough
Monday to Saturday: 9.30am - 5.30pm
Sunday: 11am - 4pm

Farnham
Monday to Saturday: 9.30am - 5.30pm
Sunday: 10am - 4pm

Christmas Eve - 9am to 4pm
Christmas Day - Closed
Boxing Day- Closed
Friday 27th - 9.30am to 5.30pm
Saturday 28th - 9.30am to 5.30pm
Sunday 29th - Kingsbridge, Totnes, Truro - Closed
Sunday 29th - Henley, Marlborough, Exeter, Salcombe - 11am to 4pm
Sunday 29th - Farnahm - 10am to 4pm
Monday 30th - 9.30am to 5.30pm
New Years Eve - 9.30am to 5pm
New Years Day - Closed
Thursday 2nd - Regular hours resume

Henley
Friday 29th November - Open until 8pm

Marlborough
Friday 29th November - Open until 8pm

Exeter
Thursday 28th November - Open until 8pm
Thursday 5th December - Open until 8pm
Thursday 12th December - Open until 8pm
Thursday 19th December - Open until 8pm

Totnes
Tuesday 3rd December - Open until 9pm
Tuesday 10th December - Open until 9pm
Tuesday 17th December - Open until 9pm

Salcombe
Sunday 8th December - Open 11am until 4pm
Sunday 15th December - Open 11am until 4pm
Sunday 22nd December - Open 11am until 4pm
Sunday 29th December - Open 11am until 4pm

Truro
Wednesday 27th November - Open until 8pm 

Gift Cards are available for purchase in all Busby & Fox stores and E-Gift cards can be purchased via busbyandfox.com.

Gift Cards can be used to purchase goods online or at any Busby & Fox store.
The balance will be valid for 12 months from the date of purchase.
Gift cards that aren't registered to a name and email address cannot be replaced if lost.

Gift Cards and E-Gift Cards can be used both in store and online.

Any gift card balance must be redeemed within 12 months from the date on which the card was originally bought (this date will be marked on the card itself or on your invoice at the time of purchase). Any balance not spent on or before the date of expiry will be forfeited.

Full gift card terms and conditions can be found here.

In addition to our standard returns policy, items purchased in-store between Tuesday 3rd December and Tuesday 24th December 2024 can be returned or exchanged under the following conditions.

• Returned in store for a full refund within 28 days of purchase
• Returned in-store for an exchange or gift card until Monday 13th January 2025  

You will be required to present proof of purchase and all items must be unworn and in fully resalable condition with original tags and packaging intact. We’re unable to offer returns, exchanges or refunds on earrings, cosmetics or perishable goods (such as flowers).

Please see full in-store return policy here.

In addition to our standard returns policy, items purchased online between Tuesday 3rd December and Tuesday 24th December 2024 can be returned or exchanged under the following conditions.

• Returned in-store or via the online returns platform for a full refund within 28 days of purchase
• Returned in-store for an exchange or gift card until Monday 13th January 2024  
• Returned via post for an exchange or gift card until Monday 13th January 2024. To arrange a postal exchange please contact hello@busbyandfox.com with your order number and product details.

You will be required to present proof of purchase and all items must be unworn and in fully resalable condition with original tags and packaging intact. We’re unable to offer returns, exchanges or refunds on earrings or cosmetics.

Please see full online return policy here.