Join our team and bring your passion to our customers, our products or our brand –
and discover what the magic of Busby & Fox feels like from the inside out.

E-COMMERCE EXECUTIVE – DARTINGTON, DEVON (HEAD OFFICE)
FULL TIME

We're looking for a dynamic E-Commerce Executive to drive the commercial success of our e-commerce website by delivering a seamless customer experience, optimising site performance and analytics, enhancing brand visibility and perception, pursuing customer acquisition and retention, and aligning with our broader digital marketing strategy.

Important skills & attributes

Accountability | Adaptability | Attention to detail | Commercial mindset | CVR optimisation | Data analytics | Digital expertise | Initiative   | Market research | Platform management | Proactivity | Project management | Reporting | SEO | Strategic thinking


It'll be your job to add value by:

Driving website sales performance

• Maximising sales opportunities through the effective management of online merchandising, product placement, promotions and campaigns
• Continuously analysing website traffic, user and sales data to make informed recommendations and decisions on inventory, pricing and content to drive conversions
  
  

Overseeing e-commerce strategy execution

• Developing and executing an e-commerce trading calendar in pursuit of our overall e-commerce strategy, to align with product launches, seasonal events and marketing campaigns
• Coordinating with colleagues in design, production, merchandising, the warehouse and fulfilment to optimise product availability and fulfilment efficiency

Optimising customer experience

• Ensuring a seamless and engaging customer journey by overseeing website functionality, UX and design enhancements
• Implementing A/B testing and conversion enhancement initiatives to improve engagement and sales

Owning or collaborating on digital marketing campaigns

• Working with our SEO agency to continually develop and advance on-site SEO to drive traffic
• Working closely with the digital marketing team to plan and implement PPC, CRM and social media campaigns that drive traffic, engagement and revenue
• Managing affiliate marketing to increase online visibility and customer acquisition.

Ensuring brand consistency and comfort-confidence messaging

• Maintaining the website in line with our branding standards and guidelines, ensuring all content, visuals and messaging reflects our brand identity and key comfort-confidence principles
• Working closely with colleagues in creative and digital marketing to ensure product descriptions, imagery and promotional assets are on-brand and commercially optimised

Analysing and reporting performance

• Using analytics tools to track key metrics such as traffic, site speed, conversion rate, AOV and customer retention
• Preparing regular reports (where possible, tying in with wider-business information sharing mechanisms) on website trading performance, website campaign ROI and market insights to inform decision making and future strategy

Looking to the future and gearing for growth

• Keeping up to date with e-commerce and digital marketing trends, best practices and technologies to ensure that we remain competitive in the online space
• Researching, recommending and implementing new tools, platforms and strategies that enhance website functionality, customer experience or digital marketing efficiency.

Benefits include:

• 28 days’ holiday as standard (for full-time employees)
• Additional 1 day of holiday for your birthday
• Employee discount
• Company events
• Company pension (for eligible employees)
• Fun & relaxed environment
• Rewarding work
  
  If you think you'd like to join the Busby & Fox team, please send your CV and cover letter to careers@busbyandfox.com with a note to let us know what excites you about this role.

STORE LEADER – TRURO
FULL OR PART TIME

We're looking for an experienced Store Leader to lead the team at our Truro store. It will be your job to lead the team in delighting every customer with warm, inspiring and informative service that goes above-and-beyond; embracing our annual strategy and goals to driving your store towards its own commercial success and being natural and brilliant ambassadors of Busby & Fox by embracing brand language, spirit and behaviours.

Important skills & attributes

Accountability | Adaptability | Attention to Detail | Commercial Savviness | Communicator | Confidence | Discretion | Emotional Intelligence | Enthusiasm | Eye for style | Leader | Organiser | Planner | Professionalism | Stylist | Sales Whizz | Time management | Trainer


It'll be your job to add value by:

• Managing and retaining a passionate, motivated, inclusive and goal-focused team.
• Coaching and developing your team to maximise their potential by nurturing a culture of continuous development, and supporting each individual to play their own part in driving the success of your store through leadership, training and inspiration.
• Directing and embedding exceptional customer service through a warm and inclusive store culture, and a comfortable, cohesive, beautifully presented and inspiring environment inside the store and out.
• Showing and telling the magic of dressing with Busby & Fox through interaction and visual display.
• Delivering expert advice on style and fit through high-level product knowledge, information and inspiration.
• Nailing performance against commercial goals and metrics by knowing your store’s potential, trading patterns and customer profile inside-out, and by seeking out new opportunities to drive success wherever possible.
• Owning back-office responsibilities and practises, drawing on skills and experience within your team to achieve smooth, seamless and professional operations.

Benefits include:

• 28 days’ holiday as standard (for full-time employees)
• Additional 1 day of holiday for your birthday
• Generous uniform program
• Employee discount
• Company events
• Company pension (for eligible employees)
• Fun & relaxed environment
• Rewarding work
  
  If you think you'd like to join the Busby & Fox team, please send your CV and cover letter to careers@busbyandfox.com with a note to let us know what excites you about this role.

RETAIL ASSISTANT – FARNHAM
PART TIME

Our Retail Assistants are the embodiment of the warm, inspiring and informative culture that we nurture at Busby & Fox.  This role is all about passionately helping customers find what's right for them and feel fantastic about their choices, whether it's a new dress or the perfect present. Your goal will be to make sales, help the store meet targets and be a proactive member of the team, helping your Store Leader and other colleagues when they ask, and bringing a can-do attitude to each day.

Some of the hats you'll be wearing:

Cheerleader   | Communicator   | Helper   | Listener   | Personal shopper   | Stylist   | Sales whizz | Team player

Important skills & attributes:

Agile | Considerate | Energetic   | Emotionally intelligent   | Motivated   | Positive   | Proactive   | Professional   | Punctual   | Stylish

It'll be your job to add value by:

• Helping to ensure that Busby & Fox’s distinctive ethos, customer care and brand look-and-feel are represented to customers from the moment they first step through our door and throughout their continued journey with us
• Developing an intrinsic understanding of the kind of people who come to us to shop, what their needs are and how we can help them to find the perfect pieces
• Making it your business to know everything there is to know about our products: how to wear them, how to style them and how to care for them
• Helping every customer find what is is they're looking for (with our top-to-toe styling ethos at the forefront of all interactions) and making sure that each one leaves your store feeling like they've had a positive experience
• Dealing with all types of sales transaction, payment and customer support with help and/or approval from someone more senior where necessary
• Supporting your leadership team in making sure the store is well-stocked and beautifully presented at all times by assisting with with housekeeping, inventory management, deliveries and visual merchandising
• Being a brand ambassador and embodying all the gorgeous, soulful, feel-good vibes and quality expectations that Busby & Fox promises.

Benefits include:

• 28 days’ holiday as standard (for full-time employees)
• Additional 1 day of holiday for your birthday
• Generous uniform program
• Employee discount
• Company events
• Company pension (for eligible employees)
• Fun & relaxed environment
• Rewarding work
  
  If you think you'd like to join the Busby & Fox team, please send your CV and cover letter to careers@busbyandfox.com with a note to let us know what excites you about this role.