Join our team and bring your passion to our customers, our products or our brand –
and discover what the magic of Busby & Fox feels like from the inside out.

OFFICE MANAGER – DARTINGTON, DEVON (HEAD OFFICE)
PART TIME, PERMANENT
(CORE WORKING HOURS 20-25 PER WEEK ACROSS 4/5 DAYS)

Set in beautiful grounds and housed in an inspiring, historic building of cultural significance, our head office is a dynamic hub of both creative and operational activity. As Office Manager, it’ll be your role to ensure that everything runs smoothly; to create a comfortable, inspirational, well-organised workspace; to embed and maintain high standards when it comes to delivering and managing a busy office environment; and to ensure that our team have everything they need to thrive.

Important skills & attributes

Attention to detail | Discretion | Emotional intelligence | Enthusiasm | Eye for style | Planning | Proactiveness | Organisation skills | Roll-up-your-sleeves attitude | Professionalism | Time management

It'll be your job to add value by:

Creating an inspiring work environment and office culture

• Ensuring all areas – from desk spaces, break-out zones and meeting rooms to our product archive, kitchen and gardens – are always organised, comfortable and well-maintained
• Treating the space with heaps of pride, love and care, as though it were your own home (albeit with lots and lots of gorgeous clothes and a happy, chatty team surrounding you)
• Contributing to creating a happy, motivated work environment by providing thoughtful support for the team’s needs
• Recognising that small touches – whether it’s the perfect organisational system, the right brand of biscuits or a well-lit space – can spark greater productivity, creativity and wellbeing
• Ensuring that there’s no challenge too great or task too small, approaching everything with enthusiasm and dedication
  
  

Setting and maintaining high standards

• Helping the team stay organised and stress-free, ensuring that everyone feels valued and inspired in a collaborative atmosphere
• Monitoring cleanliness, ensuring the office has a steady supply of refreshments and toiletries, and managing supplies
• Keeping all spaces tidy and inviting, and making sure the environment is always conducive to productive work
• Ensuring that equipment is in good working order, coordinating support, repairs or replacements when needed
• Continually looking for ways to improve office efficiency and streamline administrative processes
• Introducing new systems for document management, setting up processes for ordering supplies, or finding ways to make the office environment more enjoyable and productive
  
  

Supporting the leadership team

• Being the go-to person for senior leadership team for any administrative support they require
• Booking travel, preparing meeting materials or making tea to ensure the leadership team has the support they need to be successful
  
  

Providing administrative support

• Overseeing a variety of administrative duties to ensure the smooth running of the office
• Scheduling meetings, handling incoming and outgoing post, overseeing office supplies and maintaining organisation or filing systems
• Managing shared (eg meeting room) calendars, ensuring that appointments and team events are well coordinated
• Preparing for external visitors or larger internal meetings (eg Board/leadership meetings, big planning days) by ensuring rooms are set up, tech equipment is working and refreshments are arranged
• Assisting in organising social activities, team-building moments or wider business events.
   
  
  

Benefits include:

• 28 days’ holiday as standard (for full-time employees)
• Additional 1 day of holiday for your birthday
• Fun, creative and relaxed environment
• Vibrant and collaborative team
• Rewarding work
• 40% employee discount
• Company events
• Company pension (for eligible employees)
  
  If you think you'd like to join the Busby & Fox team, please send your CV and cover letter to careers@busbyandfox.com with a note to let us know what excites you about this role.

HEAD OF CREATIVE CONTENT – DARTINGTON, DEVON (HEAD OFFICE)
FULL TIME / PART TIME

We're looking for an experienced Head of Creative Content to:

• Take responsibility for the creation, development and execution of all creative material, assets and content by ensuring that messaging, storytelling and aesthetics are consistent and impactful, and aligned with our wider business goals
• Champion creative development as a key driver of business success, and to inspire consistently excellent and creatively strong results within our creative and marketing teams
• Drive the definition and evolution of our brand identity and messaging to support long-term brand and business growth.

This role would suit someone with at least 2-3 years' experience in a similar role, eg Art Director or Creative Lead.

It'll be your job to add value by:

Leading creative development for business growth:

• Developing creative strategies and initiatives that focus on our key brand principles, and on the driving needs and preferences of all types of customer
• Working closely with leadership, marketing, design and sales teams to align creative strategies with broader business goals, ensuring that content supports product launches, marketing campaigns, revenue growth and customer engagement
• Implementing a culture of structure and process into creative leadership and management within the business, and embedding a cadence of process to the production of creative work from briefing through to creation/execution, review and approval/sign off
• Developing comprehensive brand guidelines including visual identity, colour palettes, typography, imagery style and logo usage to ensure a cohesive and recognisable brand presence across all channels
• Design and embed guidelines, standards and tools for internal business use, for example branded stationery and presentations
• Driving creative innovation by promoting fresh ideas that support long-term business growth and development of our brand identity while ensuring that all output aligns with established brand standards
• Analysing the performance of creative content and campaigns across platforms, using data and insights to inform ongoing development of brand guidelines and creative direction, and acting as the lead arbiter for quality and excellency across all creative
• Balancing everyday production and workload efficiencies with a cycle of in-depth, full-picture reviews that assess creative output against key strategic goals, in particular those relating to customer communication.
  
  

Driving photographic standards:

• Owning the visual strategy for e-commerce product photography, ensuring images showcase our products in their best light and address key customer questions/needs while adhering to our brand aesthetic and technical standards
• Ensuring all e-commerce product photography is optimised for its intended purpose, focusing on clean, consistent imagery with an emphasis on product detail, clarity, brand values and a seamless user experience
• Overseeing creative direction for brand campaigns, seasonal lookbooks, and editorial photoshoots, ensuring they visually communicate our core brand message and key campaign storytelling
• Working closely with marketing, merchandising and design teams to ensure that brand photography aligns with overall campaign goals and product highlights
• Guiding all retouching, cropping and editing processes to ensure all images are flawless and meet technical standards.
  
  

Art direction:

• Defining and planning the overall creative direction for e-commerce shoots (mood/theme, lighting, props, colour schemes) and ensuring that all elements, backgrounds and settings enhance the products and styling
• Leading the creation of visual themes, sets and props for brand photoshoots, ensuring all aspects contribute to the overall narrative and campaign goals
• Overseeing the photographer, stylist and hair/makeup artists in their preparation and planning to ensure all elements come together cohesively and combine on-the-day to achieve cohesive, polished results
• Leading the execution of each shoot and taking responsibility for image selection to ensure that the final images reflect both the initial creative vision and commercial goals, making on-the-spot adjustments as needed.
  
  

Producing compelling marketing materials:

• Developing compelling visual concepts for all online/offline marketing materials – from CRM/newsletter designs and digital display ads to leaflets, posters and store branding – to engage target audiences across the relevant platform/s while ensuring consistency with our creative, e-commerce and other strategies
• Leading our creative designer/s and social media (or other) content creators in creating high quality, impactful, on-brand and channel-optimised materials across digital and physical channels
• Ensuring all marketing and brand materials adhere to our house style while innovating within those boundaries to keep things fresh, engaging and competitive
• Selecting and collaborating with external suppliers (eg printers) to ensure all materials are executed to the highest standards and delivered on time
  
  

Overseeing copywriting and written standards:
* Please note we are open to resourcing this part of the role in different ways; if you do not have strong Copy experience (eg if you are a visual Art Director) but would still like to apply for the role of Head of Creative Content, please state this in your cover note.

• Defining and maintaining a consistent tone of voice for all written and spoken brand communication, ensuring it reflects our personality and values, and resonates with our target audiences and key customer groups
• Overseeing writers and content creators to develop engaging, clear and compelling copy for e-commerce, product descriptions, marketing campaigns, social media and internal projects/resources
• Overseeing copy across e-commerce, marketing and social media to ensure that it’s consistent, persuasive, and optimised for the relevant platform/s
• Reviewing and approving all major written content, ensuring accuracy, adherence to tone and overall quality control before print or publication.

Benefits include:

• 28 days’ holiday as standard (for full-time employees)
• Additional 1 day of holiday for your birthday
• Fun, creative and relaxed environment
• Vibrant and collaborative team
• Rewarding work
• 40% employee discount
• Company events
• Company pension (for eligible employees)
  
  If you think you'd like to join the Busby & Fox team, please send your CV and cover letter to careers@busbyandfox.com with a note to let us know what excites you about this role.

SOCIAL MEDIA & INFLUENCERS EXECUTIVE – DARTINGTON, DEVON (HEAD OFFICE)
FULL TIME

We're looking for an enthusiastic Social Media & Influencers Executive to support the execution of our social media and influencer activity, helping to implement a strategy that enhances brand awareness, drives customer engagement and supports our business goals. Reporting into the Brand Marketing Manager, this role is focused on the day-to-day running of our social media accounts, influencer relationships and content creation, ensuring a consistent and engaging brand presence.

Important skills & attributes

Platform knowledge | Content creation and editing skills | Social media experience | Brand literacy | Technical competence | Confidence | Commercial savviness | Project management | Enthusiasm | Eye for style | Planning | Professionalism | Time management

It'll be your job to add value by:

Strategic support

• Collaborating with our Brand Marketing Manager to support a cohesive social media and influencer strategy that communicates all that is exciting and engaging about the brand
• Planning a structured programme according to our brand communication pillars and goals, aligning activity with that of your colleagues and engaging with internal leaders and stakeholders to ensure appropriate consultation and oversight.
• Understanding our customer and all the places we may find her across social channels, defining target audiences and tailoring content to reach and engage effectively with these segments
• Monitoring, analysing and reporting on social media performance using relevant tools, and presenting findings and recommendations in formats appropriate to other/leadership roles
• Staying aware of social trends, emerging platforms and evolving influencer marketing techniques to ensure our strategy remains relevant, innovative and effective, and that our content always feels fresh and innovative
  
  

Content creation & visual storytelling

• Producing and posting high-quality content for social media, including imagery, videos, reels and other engaging formats that align with our brand aesthetic and messaging
• Proposing compelling, on-brand captions that engage the audience and encourage interaction
• Optimising content and media formats for different social platforms, and managing the organisation of content threads/topics (eg YouTube channel layout or Instagram Highlights)
• Collaborating with the creative team to develop visually compelling and brand-aligned assets
  
  

Community engagement & customer interaction

• Managing day-to-day community engagement, acting as a knowledgeable and engaging point of contact for our followers
• Responding to customer queries, fostering meaningful interactions and ensuring our social platforms remain active and engaging
• Collecting, analysing and sharing feedback to ensure that social media is a constructive and positive feedback tool, and that full value is gained from identifying areas for improvement
  
  

Influencer & partnership management

• Assisting in the planning and management of an influencer and partnership programme, identifying and nurturing valuable relationships with brand ambassadors, influencers and collaborators
• Supporting the creation of influencer content calendars, ensuring a mix of engaging, on-brand content that resonates with our community and supports our broader marketing strategy
• Handling day-to-day influencer communications and content coordination, ensuring brand messaging and engagement remain consistent and aligned
  
  

Internal & industry platforms

• Managing and curating content for the internal Instagram channel, working closely with teams across the business to share engaging updates, celebrate achievements and foster a sense of community across multiple locations
• Overseeing our LinkedIn account, ensuring a regular flow of platform-relevant content that highlights business successes, industry insights and company culture, complementing our presence on other social platforms
• Nurturing and maintaining internal platforms with the same strategic mindset, creativity, and attention to detail as customer-facing channels, ensuring they remain engaging and valuable for the business.
  
  

Collaboration & campaign support

• Working with the wider marketing and e-commerce teams (including paid social and affiliates owners) to ensure that planning, activity, reporting and insights all support our business goals and objectives
• Surfacing key trends or topical opportunities within the creative and marketing teams as may inform wider planning or campaigns
• Supporting the Brand Marketing Manager with with other marketing initiatives, including campaigns, launches and seasonal trends.

Benefits include:

• 28 days’ holiday as standard (for full-time employees)
• Additional 1 day of holiday for your birthday
• Employee discount
• Company events
• Company pension (for eligible employees)
• Fun & relaxed environment
• Rewarding work
  
  If you think you'd like to join the Busby & Fox team, please send your CV and cover letter to careers@busbyandfox.com with a note to let us know what excites you about this role.

E-COMMERCE EXECUTIVE – DARTINGTON, DEVON (HEAD OFFICE)
FULL TIME

We're looking for a dynamic E-Commerce Executive to drive the commercial success of our e-commerce website by delivering a seamless customer experience, optimising site performance and analytics, enhancing brand visibility and perception, pursuing customer acquisition and retention, and aligning with our broader digital marketing strategy.

Important skills & attributes

Accountability | Adaptability | Attention to detail | Commercial mindset | CVR optimisation | Data analytics | Digital expertise | Initiative   | Market research | Platform management | Proactivity | Project management | Reporting | SEO | Strategic thinking


It'll be your job to add value by:

Driving website sales performance

• Maximising sales opportunities through the effective management of online merchandising, product placement, promotions and campaigns
• Continuously analysing website traffic, user and sales data to make informed recommendations and decisions on inventory, pricing and content to drive conversions
  
  

Overseeing e-commerce strategy execution

• Developing and executing an e-commerce trading calendar in pursuit of our overall e-commerce strategy, to align with product launches, seasonal events and marketing campaigns
• Coordinating with colleagues in design, production, merchandising, the warehouse and fulfilment to optimise product availability and fulfilment efficiency

Optimising customer experience

• Ensuring a seamless and engaging customer journey by overseeing website functionality, UX and design enhancements
• Implementing A/B testing and conversion enhancement initiatives to improve engagement and sales

Owning or collaborating on digital marketing campaigns

• Working with our SEO agency to continually develop and advance on-site SEO to drive traffic
• Working closely with the digital marketing team to plan and implement PPC, CRM and social media campaigns that drive traffic, engagement and revenue
• Managing affiliate marketing to increase online visibility and customer acquisition.

Ensuring brand consistency and comfort-confidence messaging

• Maintaining the website in line with our branding standards and guidelines, ensuring all content, visuals and messaging reflects our brand identity and key comfort-confidence principles
• Working closely with colleagues in creative and digital marketing to ensure product descriptions, imagery and promotional assets are on-brand and commercially optimised

Analysing and reporting performance

• Using analytics tools to track key metrics such as traffic, site speed, conversion rate, AOV and customer retention
• Preparing regular reports (where possible, tying in with wider-business information sharing mechanisms) on website trading performance, website campaign ROI and market insights to inform decision making and future strategy

Looking to the future and gearing for growth

• Keeping up to date with e-commerce and digital marketing trends, best practices and technologies to ensure that we remain competitive in the online space
• Researching, recommending and implementing new tools, platforms and strategies that enhance website functionality, customer experience or digital marketing efficiency.

Benefits include:

• 28 days’ holiday as standard (for full-time employees)
• Additional 1 day of holiday for your birthday
• Employee discount
• Company events
• Company pension (for eligible employees)
• Fun & relaxed environment
• Rewarding work
  
  If you think you'd like to join the Busby & Fox team, please send your CV and cover letter to careers@busbyandfox.com with a note to let us know what excites you about this role.

STORE LEADER – TRURO
FULL OR PART TIME

We're looking for an experienced Store Leader to lead the team at our Truro store. It will be your job to lead the team in delighting every customer with warm, inspiring and informative service that goes above-and-beyond; embracing our annual strategy and goals to driving your store towards its own commercial success and being natural and brilliant ambassadors of Busby & Fox by embracing brand language, spirit and behaviours.

Important skills & attributes

Accountability | Adaptability | Attention to Detail | Commercial Savviness | Communicator | Confidence | Discretion | Emotional Intelligence | Enthusiasm | Eye for style | Leader | Organiser | Planner | Professionalism | Stylist | Sales Whizz | Time management | Trainer


It'll be your job to add value by:

• Managing and retaining a passionate, motivated, inclusive and goal-focused team.
• Coaching and developing your team to maximise their potential by nurturing a culture of continuous development, and supporting each individual to play their own part in driving the success of your store through leadership, training and inspiration.
• Directing and embedding exceptional customer service through a warm and inclusive store culture, and a comfortable, cohesive, beautifully presented and inspiring environment inside the store and out.
• Showing and telling the magic of dressing with Busby & Fox through interaction and visual display.
• Delivering expert advice on style and fit through high-level product knowledge, information and inspiration.
• Nailing performance against commercial goals and metrics by knowing your store’s potential, trading patterns and customer profile inside-out, and by seeking out new opportunities to drive success wherever possible.
• Owning back-office responsibilities and practises, drawing on skills and experience within your team to achieve smooth, seamless and professional operations.

Benefits include:

• 28 days’ holiday as standard (for full-time employees)
• Additional 1 day of holiday for your birthday
• Generous uniform program
• Employee discount
• Company events
• Company pension (for eligible employees)
• Fun & relaxed environment
• Rewarding work
  
  If you think you'd like to join the Busby & Fox team, please send your CV and cover letter to careers@busbyandfox.com with a note to let us know what excites you about this role.

RETAIL ASSISTANT – FARNHAM
PART TIME

Our Retail Assistants are the embodiment of the warm, inspiring and informative culture that we nurture at Busby & Fox.  This role is all about passionately helping customers find what's right for them and feel fantastic about their choices, whether it's a new dress or the perfect present. Your goal will be to make sales, help the store meet targets and be a proactive member of the team, helping your Store Leader and other colleagues when they ask, and bringing a can-do attitude to each day.

Some of the hats you'll be wearing:

Cheerleader   | Communicator   | Helper   | Listener   | Personal shopper   | Stylist   | Sales whizz | Team player

Important skills & attributes:

Agile | Considerate | Energetic   | Emotionally intelligent   | Motivated   | Positive   | Proactive   | Professional   | Punctual   | Stylish

It'll be your job to add value by:

• Helping to ensure that Busby & Fox’s distinctive ethos, customer care and brand look-and-feel are represented to customers from the moment they first step through our door and throughout their continued journey with us
• Developing an intrinsic understanding of the kind of people who come to us to shop, what their needs are and how we can help them to find the perfect pieces
• Making it your business to know everything there is to know about our products: how to wear them, how to style them and how to care for them
• Helping every customer find what is is they're looking for (with our top-to-toe styling ethos at the forefront of all interactions) and making sure that each one leaves your store feeling like they've had a positive experience
• Dealing with all types of sales transaction, payment and customer support with help and/or approval from someone more senior where necessary
• Supporting your leadership team in making sure the store is well-stocked and beautifully presented at all times by assisting with with housekeeping, inventory management, deliveries and visual merchandising
• Being a brand ambassador and embodying all the gorgeous, soulful, feel-good vibes and quality expectations that Busby & Fox promises.

Benefits include:

• 28 days’ holiday as standard (for full-time employees)
• Additional 1 day of holiday for your birthday
• Generous uniform program
• Employee discount
• Company events
• Company pension (for eligible employees)
• Fun & relaxed environment
• Rewarding work
  
  If you think you'd like to join the Busby & Fox team, please send your CV and cover letter to careers@busbyandfox.com with a note to let us know what excites you about this role.