Gift Card Terms


Introduction

Busby & Fox gift cards are available for purchase in all Busby & Fox stores and online, and can be used to purchase goods at any store or busbyandfox.com. 

You can choose to purchase

  • A physical gift card to take away from any of our stores or delivered to your chosen address
  • A physical gift card from our website to be delivered to your chosen address
  • A digital e-gift card from our website to be delivered to your email address
  • A digital e-gift card from one of our stores to be delivered to your email address

For more information about how to purchase and use a gift card, visit our FAQs page.

 

Gift card terms

  • The Busby & Fox Gift Card is not a cheque guarantee, credit or charge card, nor can it be redeemed or exchanged for cash or vouchers.

  • The Busby & Fox Gift Card is non-refundable and non-transferable.

  • When you use a Busby & Fox Gift Card, the amount of your purchase will be deducted from the balance on the card. Change will not be given; any unused value remains on the card and may be applied to future purchases.

  • Balance enquiries can be obtained by emailing hello@busbyandfox.com and quoting your gift card number.

  • Gift Cards can be used against goods of a higher price than the face value of the Gift Card, on payment of the difference.

  • Your Gift Card balance must be redeemed within 12 months from the date on which the card was originally purchased. Any balance not spent on or before the date of expiry will be forfeited.

  • When returning goods purchased with a Gift Card, any refundable amount will be credited to the Gift Card used against the original transaction. If the card used in the original purchase is unavailable, the cashier will refund the balance back on to a new Gift Card.

  • Gift Cards purchased online with other products may be dispatched separately from those products, even if ordered at the same time.

  • A delivery charge will be applied to orders of physical Gift Cards that are purchased online or over the phone. Gift Cards will be sent using a tracked delivery service.

  • Please treat your Gift Card carefully. Busby & Fox will not accept any liability for lost, stolen or damaged cards.

  • Busby & Fox reserves the right to refuse to accept a Gift Card in payment or part payment of any item where it reasonably suspects that the card or any amount on it may have been stolen, tampered with, duplicated or obtained in another illegal way. Busby & Fox reserves the right not to accept any cards that have or appear to have been forged, damaged, defaced or otherwise tampered with.

  • All refunds and exchanges of goods purchased with a Busby & Fox Gift Card online or within a Busby & Fox store will be made in accordance with the relevant returns policy (see notices displayed in store and busbyandfox.com/pages/returns-policy).

  • Busby & Fox reserves the right to change these Gift Card Terms & Conditions as we deem necessary from time to time or as may be required by law, and/or to discontinue the Busby & Fox Gift Card at any time. This does not affect your statutory rights.