Join our team and bring your passion to our customers, our products or our brand –
and discover what the magic of Busby & Fox feels like from the inside out.

To apply for any of the roles below, please send your CV and a cover letter to careers@busbyandfox.com

E-COMMERCE CUSTOMER SERVICE AND FULFILMENT ASSISTANT - SOUTH HAMS
PART-TIME & FLEXIBLE HOURS AVAILABLE

We're looking for a motivated and experienced Customer Service Assistant to join our e-commerce team, delivering a high-class digital experience to customers across the country.

This role offers flexible hours across the week and provides the opportunity to join a fast-developing area of the business with plenty of growth potential for the future.

Based in Loddiswell, near Kingsbridge (Devon)

Important skills & attributes

Adaptability | Agility | Confidence | Efficiency   | Eye for detail | Forward Thinking | Positivity |   Proactiveness | Problem Solving | Responsiveness | Team spirit | Time Management


It'll be your job to add value by:

• Overseeing customer service enquiries through online channels and delivering a first-class experience whether it's helping a customer with a return or offering styling advice
• Managing our online returns platform, exchanges and incoming products
• Working with our delivery partners, such as Royal Mail, to ensure a seamless and efficient service
• Continually reviewing and developing all customer service procedures and working with the wider e-commerce team to implement new processes to improve efficiency and service
• Assisting with outgoing products related to our e-commerce channels, including picking, processing and packing orders
• Overseeing the e-commerce fulfilment space and online stock including processing incoming stock, performing stock transfers and maintaining a clean and organised workspace
  
  

Key qualifications & experience required

• Customer service experience (required)
• Live chat experience (beneficial)
• Good knowledge of general computing (required)
• Prior fulfilment experience of picking and processing orders (beneficial)
  
  

If you're a customer service expert, looking for an exciting and varied role in an independent clothing brand with a growing e-commerce presence like Busby & Fox, we'd love to hear from you.

Benefits include:

• 28 days’ holiday as standard (for full-time employees)
• Additional 1 day’s holiday for your birthday
• Employee discount
• Company events
• Company pension (for eligible employees)
• Fun & relaxed environment
• Casual dress
• Rewarding work
• Flexible hours are available for this role

STORE LEADER – FARNHAM

We're looking for an experienced Store Leader to lead the team at our brand new Farnham store. It will be your job to lead the team in delighting every customer with warm, inspiring and informative service that goes above-and-beyond; embracing our annual strategy and goals to driving your store towards its own commercial success and being natural and brilliant ambassadors of Busby & Fox by embracing brand language, spirit and behaviours.

Important skills & attributes

Accountability | Adaptability | Attention to Detail | Commercial Savviness | Communicator | Confidence | Discretion | Emotional Intelligence | Enthusiasm | Eye for style | Leader | Organiser | Planner | Professionalism | Stylist | Sales Whizz | Time management | Trainer


It'll be your job to add value by:

• Managing and retaining a passionate, motivated, inclusive and goal-focused team.
• Coaching and developing your team to maximise their potential by nurturing a culture of continuous development, and supporting each individual to play their own part in driving the success of your store through leadership, training and inspiration.
• Directing and embedding exceptional customer service through a warm and inclusive store culture, and a comfortable, cohesive, beautifully presented and inspiring environment inside the store and out.
• Showing and telling the magic of dressing with Busby & Fox through interaction and visual display.
• Delivering expert advice on style and fit through high-level product knowledge, information and inspiration.
• Nailing performance against commercial goals and metrics by knowing your store’s potential, trading patterns and customer profile inside-out, and by seeking out new opportunities to drive success wherever possible.
• Owning back-office responsibilities and practises, drawing on skills and experience within your team to achieve smooth, seamless and professional operations.

Benefits include:

• 28 days’ holiday as standard (for full-time employees)
• Additional 1 day of holiday for your birthday
• Generous uniform program
• Employee discount
• Company events
• Company pension (for eligible employees)
• Fun & relaxed environment
• Rewarding work

RETAIL ASSISTANTS - EXETER & TRURO

Our Retail Assistants ensure Busby & Fox's distinctive ethos, customer care and brand look-and-feel are represented to customers from the moment they first step through our doors and throughout their continued relationship with us. You'll be on hand to provide assistance and advice to customers where needed, process sales and other transactions, and help the store management team make sure the space is well-stocked and beautifully presented at all times.

If you'd like to help women like you connect with clothes that make them look good and feel great and work for an independent brand that's changing the way it feels to shop, then Busby & Fox is the place for you.

Important skills & attributes

Adaptability | Attention to Detail | Communicator | Confidence | Enthusiasm | Eye for style | Organiser | Professionalism | Stylist | Sales Whizz | Team Player | Time management

It'll be your job to add value by:

• Demonstrating exceptional customer service and delivering expert advice on style and fit through high-level product knowledge, information and inspiration
• Showing and telling the magic of dressing with Busby & Fox through interaction and visual display
• Supporting the store leaders with back-office responsibilities and practises
• Being a brand ambassador and embodying all the gorgeous, soulful, feel-good vibes and quality expectations that Busby & Fox promises

Benefits include:

• 28 days’ holiday as standard (for full-time employees)
• Additional 1 day of holiday for your birthday
• Generous uniform program
• Employee discount
• Company events
• Company pension (for eligible employees)
• Fun & relaxed environment
• Rewarding work